Yorkshire Ambulance Service is calling on the public to use its services responsibly as the festive season approaches and the service faces its busiest time of the year.
The Trust warns of a significant spike in calls on ‘Mad Friday’ – the last Friday before Christmas – and is urging everyone to look after themselves and others during celebrations.
The service is already experiencing a surge in demand across its 999 and NHS 111 services, with around 73,000 ‘999’ calls anticipated between mid-December and 4 January. This could reach an average of 150 calls every hour on the busiest festive days, placing immense pressure on resources.
Marc Thomas, Deputy Chief Executive and Chief Operating Officer at Yorkshire Ambulance Service, said: “We are already seeing system-wide increases in demand, largely due to winter-related illnesses like flu and respiratory problems. This will undoubtedly rise further over the next few weeks.”
If someone is experiencing symptoms such as chest pain, difficulty breathing, loss of consciousness, severe bleeding, severe burns or major trauma, call 999 immediately.
For less serious illnesses and injuries, use your pharmacy, GP, urgent treatment centre or NHS 111 online (111.nhs.uk), where you’ll receive the same advice as calling 111 directly.
Marc Thomas added: “By making wise choices and taking extra care during the festive period, especially on exceptionally busy nights like Mad Friday, you can help keep ambulances available for those whose lives truly depend on it.
“In addition, please ensure that our staff are treated with the respect that they deserve. They are here to help people when they are most in need and, very sadly, they face the possibility of violence, assault and aggression every time they are on duty which is completely unacceptable. Thank you for your support and understanding this winter.”
